Refund and Return Policy

At Bihar Swad, we take extreme pride in crafting and delivering authentic, fresh, and hygienic traditional sweets and snacks.

1. Perishable Food Items Notice
Due to health, hygiene, and the perishable nature of food products (Thekua and traditional delicacies), we do not accept routine returns or exchanges once an order has been successfully delivered.

 2. Damaged, Defective, or Incorrect Deliveries
In the rare event that your product arrives damaged in transit, spoiled, or if an incorrect item is delivered:
Please notify our support team within 24 hours of delivery.
Share clear photographs/videos of the package and damaged contents along with your Order ID via WhatsApp or Call at +91-8434519798, or email us at support@biharswad.com.
 Upon verification, we will immediately initiate a free replacement shipment or issue a full refund.

 3. Order Cancellation
Orders can be canceled free of charge before they are dispatched. To request a cancellation, call us immediately at +91-8434519798.
 Once an order has been dispatched and handed over to the courier partner, it cannot be canceled.

4. Refund Processing Timelines
Approved refunds will be processed automatically back to your original payment method (Credit/Debit Card, Net Banking, UPI, or Wallet).
Refunded amounts typically reflect in your bank account within 5 to 7 business days, depending on your issuing bank.